Privacy Policy

Information We Collect

We collect several types of information to provide and improve our services. This includes:

• Personal Information: This includes your name, email address, phone number, company name, and job title, which you provide when you contact us, request a quote, or subscribe to our newsletter.
• Usage Data: We collect information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit. This data helps us analyze trends, administer the site, and gather broad demographic information for aggregate use.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device that help us improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
• Project-Related Data: When you engage us for video production services, we may collect and process video footage, audio recordings, scripts, storyboards, and other materials necessary for the completion of your project. This data is handled with the utmost confidentiality and used solely for the purposes of fulfilling our contractual obligations.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Maintaining Our Services: To deliver the video production services you request, respond to your inquiries, and manage your account.
• Improving Our Website: To analyze website usage, identify trends, and improve the content and functionality of our site.
• Communication: To send you updates, newsletters, marketing materials, and other information that may be of interest to you. You can opt out of receiving these communications at any time.
• Personalization: To personalize your experience on our website and tailor our services to your specific needs.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Data Storage and Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data during transmission and at rest.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Secure Storage: We store your personal information on secure servers and cloud storage solutions.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in providing our services, such as hosting providers, email marketing platforms, and payment processors. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties with your explicit consent.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

To exercise your rights, please contact us at privacy@pixelpeakproductions.com. We will respond to your request within a reasonable timeframe.

GDPR Compliance

Pixel Peak Productions is committed to complying with the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR, as outlined above. We process your personal information based on your consent, the necessity of performing a contract with you, our legitimate interests, or compliance with legal obligations. Our Data Protection Officer, Eleanor Vance, can be reached at eleanor.vance@pixelpeakproductions.com for any GDPR-related inquiries.

CCPA Compliance

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. Pixel Peak Productions does not sell your personal information. To exercise your CCPA rights, please contact us at privacy@pixelpeakproductions.com.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@pixelpeakproductions.com. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use this information indefinitely without further notice to you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

The effective date of this Privacy Policy is November 3, 2024.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Pixel Peak Productions
1500 1st Ave, Suite 400
Seattle, WA 98101
Phone: (206) 555-1212
Email: info@pixelpeakproductions.com

We are committed to protecting your privacy and will make every effort to address your concerns in a timely and professional manner.